What to include
- The station, train number, or trip you were checking.
- The approximate time the issue happened.
- Your app version and iOS version, if available.
- A screenshot if the map, station board, or schedule looked wrong.
Support
Help with CaltrainTrax
For support, bug reports, or feedback, email support@caltraintrax.com.
Before you write
- Pull to refresh or reopen the app if live data looks stale.
- Check whether Caltrain is reporting a service disruption.
- Remember that realtime train locations can briefly disappear near terminals.
Realtime data disclaimer
CaltrainTrax depends on public transit feeds. Arrival times, vehicle positions, and alerts may be delayed, incomplete, inaccurate, or temporarily unavailable.